Contact us


Need advice before buying?

Are you hesitating between two or more products? Are you new to modeling? Our advisors are at your disposal to guide you in your choice.
No after-sales service requests will be processed via this contact form




A problem with a product?


A product breakdown? A wish for withdrawal? Use our online after-sales service for faster processing of your request. So that our after-sales service can respond to you as quickly as possible, please identify yourself to access the After-Sales Service area of your account:




Damaged package? Order not received?

An incomplete order? A package damaged during transport? Fill out the form below:
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Please excuse the extended telephone response times due to a very significant increase in volumes at the end of the year.

We are at your disposal for any information and advice. Our telephone switchboard is open from Monday to Friday from 10 a.m. to 12:30 p.m. and from 1:30 p.m. to 6 p.m.

> For any information on your order and advice on our products, call us on 02 40 97 36 15

> From abroad, dial +33 (0)2 40 97 36 15




Our advisors are at your disposal by email preferably due to the volumes processed at the end of the year Monday to Friday from 10:30 a.m. to 12:30 p.m. and from 2 p.m. to 6 p.m., for any questions about your order or information about our products.


Waiting times on the phone are unfortunately long


You have a question or simply need information we have produced. Do not hesitate to contact us by email preferably ou by phone during the opening hours indicated below.
Our team of experienced modelers will be happy to answer all your questions and advise you on your scale model purchases.


Our store is exceptionally closed as part of the health crisis in order to give priority to orders and customer calls, our volumes having more than doubled in recent weeks

We regret this situation and take this opportunity to remind you that Minigroup is hiring!!

Important Note: A product marked as in stock on our website does not mean that it is in stock at the Carquefou store. If you would like to know the availability of a product before coming to the store, we invite you to contact us by telephone. Please note that it is entirely possible to order on the site and collect the order directly in store at no additional cost. The order is generally available at the store within 24 hours.

The Treillères store is temporarily closed in order to cope with the volume of orders and customer requests.

Collections of warehouse orders in Carquefou from 12/11/2021 can be made from Monday to Friday, from 10:30 a.m. to 12:30 p.m. and from 2 p.m. to 6 p.m.

Do not hesitate to call us: tel 0826 100 641




You can contact us by mail by writing to us at the address below:

FXMODEL
37 Rue du Nouveau Bele
44470 Carquefou
FRANCE
FXModel your modeling specialist. The largest modeling store in France. SARL with capital of €426,900.00

The Fxmodel advantages